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Customer Service
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- Shipping & Delivery
- Privacy & Security
- Information and Content
- Back-Orders
- Viewing Orders / Update Account Information
Shipping & Delivery
Privacy & Security
- Only collect information required for fulfilling the services requested.
- Never share personal information about you with any outside person or organization unless required to do so by law.
- Give you access to your information and remove your information from our system on your request.
- Use all the appropriate security technology to keep your information and our website safe.
Free Shipping on Orders Over $75
If your order is less than $75, please check the rates below.
Flat Rate Shipping
Flat Rate Shipping is available as well as custom levels of Fed-ex Shipping.
Return Policy
While we would love to be able to accept returns on our products, unfortunately and without exception, we cannot accept returns in order to guarantee the purity, freshness and above all safety of the products we sell.
At Pure Natural Touch we are 100% committed to upholding your privacy.
As a user of this website you can be confident that we will:
This policy was last updated in October 13th, 2009. Please review this page often as this policy could be subject to change.
What we collect
You are in no way obliged to give personal information to Pure Natural Touch, but please understand that refusing to do so will affect your use of the website.
Purchases
In order to purchase a product from Pure Natural Touch you will be required to provided us with your:
Full name
Home Address
Phone Number
Email Address
Credit Card Information
We only request this information as it necessary to complete a sales transaction. Please be advised that we take every reasonable precaution to keep your information safe and secure.
Surveys
At Pure Natural Touch we periodically conduct customer surveys. You must understand that the decision to submit information to Pure Natural Touch in this manner is completely yours, and by doing so you are forfeiting any rights to said information, and therefore such information will legally become the property of Pure Natural Touch. This information will be used internally and will not be disclosed to the public or to any third party in a way that will identify you as the author of the information.
Contests
Pure Natural Touch may run promotional contests or giveaways. When entering a contest you will be asked to submit an entry form with personal information. This information could include your name, address, date of birth etc. Through entering a contest, you are giving Pure Natural Touch the rights to the information submitted on the contest entry form. Information collected in this manner can be used in any way deemed acceptable by Pure Natural Touch.
Customer Testimonials
All information submitted to Pure Natural Touch in the form of a customer testimonial will become the property of Pure Natural Touch. We can choose to display such information in anyway we deem appropriate. In the event your customer testimonial is put on public display, the testimonial may include your name, age, as well as the city and state/province in which you live (Example: Fast Shipping! John Doe, Denver, Colorado).
Email Newsletters
Pure Natural Touch publishes an email newsletter in which we promote products and share beauty/organic lifestyle tips. Subscribing to the newsletter is free and conducted on an opt-in basis. In the event you are receiving the newsletter and wish to cancel your subscription, simply click the unsubscribe link located in the footer of the email newsletter.
Analytics
Pure Natural Touch uses analytic methods (tracking pixels and JavaScript) as a way to monitor the performance of the website. Through this process we collect anonymous information about how users interact with our website. This information is used internally in order to help us improve the Pure Natural Touch user experience.
Cookies
The functionality of this website depends on the use of browser cookies. A browser cookie is a small file (roughly 4kb) that allows our server to identify your computer.
You must enable cookies to complete a purchase from our site. If you have your browser set to not accept cookies, please be advised that the website will not function properly.
How We Protect You
We ensure that:
Welcome to Pure Natural Touch
The following is a list of the terms of service that govern the use of purenaturaltouch.com. Please read the below page carefully, as by using the website you are agreeing to abide by these terms.
Please check this page often, as Pure Natural Touch may change or modify our terms of service at any time without notice.
Information and Content
Copyright
All material present on Pure Natural Touch, whether text, video, audio, or any other form is subject to intellectual property rights such as copyright, trademark and other property rights. This material is property of the respected owners. All rights are expressly reserved. Reproducing, copying, manipulating, or using this information without the prior written consent of the legal owner of such material could result in civil or criminal prosecution.
Personal Use
Pure Natural Touch is designed for personal, non-commercial use. We would like to inform you that using any material or nformation from our site for any non-personal purpose could be considered illegal and may result in criminal or civil prosecution.
Content
Pure Natural Touch will not be held responsible in the event that you encounter material that you deem offensive, indecent or otherwise objectionable.
Errors, Mistakes and Missing Information
Despite our tireless efforts, Pure Natural Touch cannot guarantee that our website will be completely free of errors and misleading information. In the event of an error or other content related issue, Pure Natural Touch reserves the right to correct such error without notification. Pure Natural Touch also reserves the right to cancel any order that may have been made under the pretense of such error. In the event where an order is canceled, but has been paid for, the user will receive a full refund.
Customer Feedback
Please note that all customer feedback given to Pure Natural Touch shall be considered the property of Pure Natural Touch. This includes all customer communication, testimonials and contact information. By releasing this information to Pure Natural Touch, you are hereby giving Pure Natural Touch the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and unlimited right to reproduce, modify, publish, translate and distribute such material in any way deemed appropriate by the management of Pure Natural Touch.
Shopping, Product Use and Payment
Taxes
Taxes will be calculated based on the laws of the jurisdiction in which the product is scheduled to be delivered.
Use by Minors
To purchase a product from Pure Natural Touch you must be the legal age of majority as stated by the law of the jurisdiction in which you reside.
Payment Agreement
By purchasing a product from Pure Natural Touch you are agreeing to pay any and all charges associated with the purchased product.
Shopping Limitations
Pure Natural Touch reserves the right to limit quantities products. Pure Natural Touch also reserves the right to eliminate products from our website, cancel orders or prohibit access to certain pages at any time.
Product Use
Pure Natural Touch shall not be held liable for any damages resulting from the misuse of any product. Therefore, it is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner.
Pure Natural Touch shall not be held responsible for any damages that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.
Website Operations
Website Safety
Pure Natural Touch or any affiliated party is not responsible for any damages, either in contract, warranty, tort (including passive or imputed negligence), product liability, strict liability or other theory, that may result from the use of our website.
Service Availability
Please note that the services provided by Pure Natural Touch are available only on an as is and as available basis. Pure Natural Touch is not responsible for any and all losses, whether direct or indirect, exceeding the price of the goods purchased.
Outbound Links
Pure Natural Touch may link to websites outside the control of Pure Natural Touch. Please understand that a link should be in no way considered an endorsement of a website. Pure Natural Touch cannot be held liable under any circumstances for any damages that may occur as a result of a user visiting a page through an outbound link.
Unlawful Use
It is illegal to use Pure Natural Touch for any illegal or destructive purpose. This includes any use of the website that could result in damaging, disabling, overloading or in any other way compromising the website.
Accessing or attempting to access information not intentionally made available to you is illegal and may result in civil or criminal prosecution.
Users Rights and Responsibilities
Identification
Misrepresenting your identity while using Pure Natural Touch will be considered a clear violation of our terms of service and may result in you being banned from the website and possibly civil or criminal prosecution.
User Responsibility
As a user of Pure Natural Touch, you are responsible for any monetary charges resulting from your use of the site. These fees include any claim, cause of action, demand, including but not limited to, legal, accounting and any other fees that result from the use of the website.
User Right to Termination
You must agree to these terms of service in order to use Pure Natural Touch. If you can not or decide you do not want to agree with the Terms of Services displayed on this page, you are prohibited from using this website and should leave saffronrouge.com immediately.
Legal Stuff
Precedence
These terms of service in combination with our Privacy Policy represent a legally binding agreement between the user and Pure Natural Touch. This agreement shall replace all prior oral and/or written communication between the user and Pure Natural Touch. If a conflict is to occur between a previous, present or future agreement and the above terms of service, the terms of service will have precedence, unless clearly noted in the prior agreement.
Severability
In the event that one or more of the provisions of Pure Natural Touchs terms of service is regarded as unenforceable, the remaining provisions will continue to be in place and enforced to the greatest extent of the law.
Applicable Law
These terms of service, and furthermore, the use of saffronrouge.com shall be governed solely by the laws of the province of Ontario and consequently the laws of Canada.
The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the use of Pure Natural Touch.
Backorders
All orders typically ship the within 3-5 business days after they are placed.
We have enabled real-time inventory by country to better serve our clients. If an item shows online as being "Out-of-Stock" then we have temporarily run out of stock for this item. You may still order the item. If we expect the out-of-stock item(s) to arrive within 2 business days, we will hold your entire order to allow that item to come into stock before shipping your order. If the out-of-stock item(s) is not expected to arrive within 2 business days, all remaining items in your order will ship immediately without the out-of-stock item(s).
This creates a back-order. As soon as the back-ordered item(s) arrive into stock again, we will ship it to you automatically with FREE ground shipping, and send you an email to let you know that your back-ordered item(s) has shipped.
Please Note: In the case of a backorder, your credit card will be charged for the full amount of your original order including the backordered item, but you will benefit from FREE and automatic ground shipping of the backordered item when it arrives in-stock. You will also be notified via email when that backordered item ships to you. If you are ordering a out-of-stock item online, that item will very likely be back-ordered. In either case, we will also notify you via email when you have ordered a backordered item. When you are notified of the backordered item, you may cancel that item from your order by contacting us, and if you have been charged for it, we will refund you the price of that item**.
If an item shows online as in-stock, it will almost always ship the next business day. If it shows limited availability, it should ship next business day, but there is a small chance of back-order if many people order the same item at the same time.